Customer Reviews

 

THE VERY BEST WAY to say thank you to a sales professional who really helped you out is to send them a referral!  The close second to that, however, is a great review.

Before I came to Myers Hyundai I had spent the last year selling cars at Mercedes-Benz, and every one of these 5-star customer reviews are visible online, and publicly, through Google Reviews for ‘Star Motors of Ottawa‘.  I asked my clients to post their comments publicly on Google Reviews specifically to build trust in their comments.  Only minor edits for spelling and readability have been added.

These are not private emails to management; they are honest sentiments from some very happy clients – people who in many cases I’m now proud to call friends.

It’s this exact level of A+ commitment to customer service and sales experience that I now bring to Myers Hyundai, and I’m proud to represent the Hyundai brand.

Thank you for reading and I hope I’ll get the chance to earn your 5-star review as well!


renaldo-saikali

Just purchased a 2017 GLS 450 and couldn’t be happier with the service James Bearzatto offered. He was thorough and answered all the questions I had. He also followed a couple of days later to make sure I was satisfied with the purchase made.

~ Renaldo  2017 Mercedes-Benz GLS450


jordan-bianconi

Excellent experience.  I’ve been a long time BMW owner and supporter.  As a result I had many Mercedes related questions.  James was great at providing honest and extremely useful information/answers which helped mitigate any questions my wife and I had.  I never once throughout the process felt that I was given poor advice.

Melissa finished off the process seamlessly and my wife and I left extremely satisfied with our decision thanks to both James and Melissa.  We highly recommend their service and look forward to our future experience with Star Motors.

~ Jordan 2016 Mercedes-Benz C300 4MATIC Sedan


gary-walker

A belated thank you to James for a job well done in assisting me in selecting my new car.  You demonstrated a true interest in my needs and did not use any of the “traditional pressure tactics” normally associated with car salesmanship.

~ Gary   2017 Mercedes-Benz GLC300 4MATIC


steve-ainslie

In all of the vehicles that I have purchased, (including this car, my 5th Mercedes-Benz product) I have never had such personally oriented attention.  From the careful and very focused attention from James and Ghislain of the Sales department to the dedicated and detailed attention of Jamie in the Service department, I have never had anything but complete satisfaction.

This is the specific reason that I can confidently refer friends and colleagues to purchase an automobile from Star Motors – and they have, all of them being completely happy with their purchase experience.

~ Steve, Margie and Tahera  |  2016 Mercedes-Benz B250 4MATIC


nabyla-titri

Hi guys, especially James!  I want to thank you for the excellent service I received at Star Motors.  You were very attentive, advised me very well and helped me a lot with everything!  The car was sparkling and the final touch was when you, James, sent somebody to my house to set up the garage door opener. 🙂

You made me very happy. I love my car so far and I feel very secure on the road! Un grand merci à toute l’équipe de Star Motors!

~ Nabyla 2017 Mercedes-Benz GLC300


liz-waldron

James Bearzatto was and is our outstanding salesman at Star Motors.  Throughout the entire process of choosing our ML350, we experienced his professionalism, patience and attention to detail.  Follow up to questions and service issues have been expedited promptly and efficiently.

It was a pleasure to deal with James and I would highly recommend you placing your trust in him when looking for complete satisfaction.

Joe and Liz  |  2015 Mercedes-Benz ML350 Bluetec


maria-cendou

I just picked up my new 2017 c300 coupe yesterday and I must say the sales experience was exceptional.  James Bearzatto was my Star Motors sales person.

I happen to go to the dealership for a flat tire and met James by the service desk.  We chatted while I was waiting for Chris from service to advise about a new tire. During my wait I wandered into the showroom and there I met up with James again as I was studying the most beautiful c300 coupe.  He said why don’t you have a seat.  I said, oh no, because if I do I will need to buy the car.  Of course I was right, by the next day I had a new car because James convinced me to sit in it.

To be truthful I had no intentions of buying a new car since the car I was driving was a 2014 CLA 250 which I loved, but James told me I would love the c300 coupe even more.  James was amazing.  He was friendly, respectful, great sense of humour and above all the consummate professional.  I now know why the dealership is called Star Motors, the sales staff are “Stars”. And they exemplify exceptional customer service.  In addition, I must add that the cars themselves are amazing.  Beauty, class and comfort all in one.  Thank you Mercedes, thank you Star Motors and thank you James!

~ Maria and Sylvano  |  2017 Mercedes-Benz C300 4MATIC Coupe


erick-desjardins

I just bought an ML350 Bluetec at Star Motors of Ottawa.  I was dealing with James Bearzatto throughout the whole process.  James is no stranger to me as this is the 3rd vehicle I’ve purchased from him.  James has a vast knowledge of all vehicles, unbelievable attention to detail and a real passion for what he does.  He really wants you to be in the best vehicle for you.  You can tell by his enthusiasm and positive outlook that he is really there to make buying a Dream car, a Dream experience.  From the lounge and coffee area to the test drive and all throughout the process I was treated like a Star!

James makes sure everything is perfect and every aspect of the purchase is to your liking.  I cannot stress enough the attention to detail they have brought to the whole experience.  Star Motors has a beautiful show room, a great vibe and incredible products.  So if you’re looking to do some dream building, to buy a Mercedes or simply to talk cars in a dynamic stress free environment with pleasant people, Star Motors of Ottawa is definitely the place to go and James Bearzatto is definitely the guy to see.  I would recommend anyone to go see, feel and experience the products that Mercedes bring to the table.

This is the best car buying experience and the best vehicle I’ve ever had!  Thanks James.

~ Erick, Roxanne and Alexavier  |  2012 Mercedes-Benz ML350 Bluetec


adam-smythe

The tag line for Star Motors has always been “There is a Difference”.  Without question, that difference is sales frontman James Bearzatto.

I don’t typically write reviews, but in this case felt compelled to give credit where credit is due.  Recently, I purchased a stunning custom ordered black on black 2016 GLE from Star Motors.  The overall sales experience was Amazing!!

James Bearzatto worked tirelessly on our behalf to ensure that all aspects of the sales process from the beginning to vehicle delivery were flawless; everything you would expect from Mercedes-Benz.  Furthermore, James went above and beyond to ensure that we ended up with the perfect vehicle to meet our needs without having to compromise anything.

If you’re considering purchasing a vehicle from Star Motors in the future, I wouldn’t hesitate to recommend James Bearzatto as the perfect sales representative to help make your next Mercedes-Benz purchase a reality.  James can make it happen.

~ Adam and Vicki 2016 Mercedes-Benz GLE350d


terri-etmanskie

James… thank you, thank you, thank you!!  My husband and I had one conversation with you and from that small period of time you were able to determine what we were looking for by understanding what was important to us, what we liked, and what our needs were versus our wants.  You showed us one car, and you were bang on.  You thought of things we didn’t consider; I think you might have ESP, or at the very least, a crystal ball at your desk but I can’t be too sure. 🙂

Either way, we drove home in a beautiful ML350 that matched our price point, and is even better than we had expected.  The icing on the cake was how quickly our trade in was dealt with.  Your attention to detail and customer service is top notch, as was everyone we interacted with at Star Motors.  We felt like a valued client, not a number, and thank you for that.

I’ve already recommended you and the dealership to 4 of my friends, and we’ll come see you again when we’re ready for our trade in.  Well done!

~ Terri and Blair  |  2012 Mercedes-Benz ML350 Bluetec


sanjeev-sumra
Been a long time customer here.  Just purchased a new car and the service that I have received from James and Adam has been the best experience to date… they have provided the level of service that one could only dream about, it’s like having a family member working for you.

I could not ask for anything more – love coming in even for a coffee and a chat.

~ Sunny, Josh and his friend Raj  |  2017 Mercedes-Benz C43 AMG 4MATIC Sedan


jeremy-cook

My wife and I picked up a one year old Honda CR-V from Star Motors in Ottawa last night.  We know it was weird buying a Honda from a Mercedes dealer but it really was a great decision.

After having gone to many of Ottawa’s Honda dealers and basically being told “Here is a CRV, if you wanna pay basically MSRP that’s great; if not get lost,” we came across this low KM, top of the line, one year old CR-V model advertised at Star Motors that seemed to be the best price around for that model… even other ads with more KMs were priced higher.

I contacted Star Motors through the website and James immediately contacted me and told me about it (was a trade in from someone who decided to get a Mercedes).  He set up a time to come test drive it.  He told us that Star Motors only resells the top of the line, highest quality off branded cars and it was clear this one was in good shape.  It had a scratch on the front fender and he told us it would certainly be fixed and that was included in the price.  So we got to negotiating, or I should say I presented an offer with some thought and reasoning behind it. As always happens at a dealership, James went to his manager and came back a few minutes later.  You normally expect the hard sell and maybe having to walk away, but James said right away that we’ve got a deal.

Really a refreshing experience to the “I gotta make sure the lights stay on here” response I received at multiple Honda dealers.  A week later we were back, the CR-V was immaculate, no scratches, and even a small almost imperceptible dent which was earlier pointed out to us by James was fixed.  Basically felt like we were getting a brand new CR-V.   My wife and I are now driving our third Honda, so we’re obviously brand loyal, but considering we had to get this one from Star Motors to end up happy, maybe that will change in the future!

If you are in the market for a high end car, definitely check out Star Motors and ask for James.  Even if you are buying used or off brand you won’t feel second class.  My only negative was that we had to wait a bit to get in to sign the paperwork (they were busy that night) but Star Motors offers very nice refreshments and their waiting area is like the rest of it, high end, so it wasn’t the end of the world.

Thanks James and Star Motors!

~ Jeremy and Mandy  |  2015 Honda CR-V AWD Touring


mike-jennings

Just purchased my third vehicle from Star Motors are could not be happier with the experience from start to finish — James Bearzatto was incredibly knowledgeable and professional when it came to my options and quickly responded to several questions I had after I’d left the dealership to think it over.

Even after I drove away my C63s, I’m confident I have a support team at Star Motors whenever I need it. Would not buy a Mercedes anywhere else!

~ Mike  |  2016 Mercedes-Benz C63s AMG Sedan


tarik-elkhouli

Great experience buying a new Mercedes.  James Bearzatto and other sales reps were very responsive to my questions and needs.  James helped me to choose the car which is most suitable for me and always responded my questions.  Everything was ready on delivery as promised.

Thanks again to all the staff and specially to sales consultant James Bearzatto!

~ Tarik 2016 Mercedes-Benz C300 4MATIC Sedan


laura-lentz

My girlfriend and I had an amazing experience buying a smart car with James helping us every step of the way.  Always keeping us up to date and happily answering any questions or concerns we may have.  Even to this day!

~ Jake and Laura  |  2015 Smart fortwo passion


samy-tahtawy

If you’re buying a new car I advise you to USE James Bearzatto!  He was fun and informative. #ilovejames

~ Samy  |  2016 Mercedes-Benz CLA250 4MATIC


lucie-guay

James professionalism is par excellence!  We were very pleased purchasing a car and confident we would be worry free.  The best salesman in his field!

~ Lucie and Don  |  2014 Mercedes-Benz C300 4MATIC Sedan


jim-pedlar

Great experience.  Just purchased a 2017 GLC 300 from Star Motors.  We dealt with James Bearzatto and James was an absolute pleasure to deal with.  None of our questions went unanswered, and everything was explained very clearly and with utmost patience.  We will certainly see James for our next purchase at Star Motors.

~ Jim and Maureen  |  2017 Mercedes-Benz GLC300


derek-quesnel

Fantastic service from start to finish.  Bought a new car from James who did a great job at articulating the benefits and showing the value of Mercedes.  I would highly recommend him and his team if you’re in the market for a car.

~ Derek 2016 Mercedes-Benz C300 4MATIC Sedan


rami-ibrahim

I would like to thank James for the special care and professional behaviour throughout the purchase process.  You are a very kind and helpful person, and the car is meeting my expectations because of your advice and guidance.

Thank you James, and thank you Star Motors!

~ Rami 2012 Ford Focus Titanium Hatchback


awtar-koonar

I purchased my new C300 vehicle two months ago.  James Bearzatto is my sales person. James provided an excellent service and he was really thorough and explained all the features of the vehicle.

It has been now over two months since I purchased this vehicle and I am very happy with the vehicle and its performance and I am extremely happy with James’ services.  He is always helpful in explaining various features of the vehicle.  Thanks James for your help.

Awtar 2016 Mercedes-Benz C300 4MATIC Sedan


laura-vanderbaaren

I had a wonderful experience dealing with James Bearzatto at Star Motors.  He was very helpful and answered all questions I had.  He’s always very quick to reply when I have an inquiry and even arranged a trunk liner to be delivered to my office free of charge.  Thanks for the great service!

~ Laura 2015 Mercedes-Benz B250 4MATIC


gord-lee

Fantastic dealership.  First class service.  James Bearzatto, our lead sales representative, was excellent. Would recommend both him and Star Motors very highly.

~ Gord 2012 Mercedes-Benz C250 4MATIC Sedan


xiaoyun-pang

I just bought my 2017 CLA250 last week, and the experience here was amazing.  James  Bearzatto is the best salesman and gave me the best deal that I could ever expect.  George also offered his kind help for license plate transfer during my pickup even though he was not my salesman.  I really appreciate everything they did for me.

~ Xiaoyun 2017 Mercedes-Benz CLA250 4MATIC Coupe


chongguang-zhang

Bought a CLA250 from James, a extremely funny guy.  The service he provided was great! You don’t feel any pressure when buying the car!  Great man, great place!  I love you James!

~ Chongguang 2016 Mercedes-Benz CLA250 4MATIC Coupe


wayne-bartlett
Had a great experience dealing with James Bearzatto and the team at Star Motors while purchasing my ’08 BMW X3.  Very professional and friendly and would highly recommend that you see James if you are in the market for a vehicle!

~ Wayne 2008 BMW X3


bruce-hillary

James – just a note of thanks for making my GLA250 purchase a most pleasant experience.  Having just moved from a large Cadillac SUV, this smaller vehicle makes more sense wthout giving up the comfortable ride.  With your help to get me through Mercedes-Benz 101, I now feel like I’ve got on with the ‘Bells & Whisles’ this car has to offer.

Again much appreciate your kind service and see you soon!

~ Bruce 2015 Mercedes-Benz GLA250


elaine-beaudry

Love my 2016 GLA.  Great service with James Bearzatto.  Fast delivery and good after-sales service!

~ Elaine 2016 Mercedes-Benz GLA250


kassem-ghadban

I bought a 2014 Mercedes CLA 250 from Star Motors and I dealt with James, Kass and Melissa.  The customer service was fantastic and I couldn’t be happier with my purchase.

~ Kassem 2014 Mercedes-Benz CLA250


Thank you for reading!